Ratings & Reviews
Your Review
Resident Reviews
|Recommended: YesSafe place — Nice neighborhood .
|Recommended: YesNew Move in — I Moved in towards the end of november and i have nothing but great things to say about this community if i have had an issue, the community staff team has are on top of it and have made sure it was handled and things that made a weird noise came out and took a look and fixed what was needed to be fixed. great community and awesome team out here
response from property -Thank you, Sean, for sharing your positive experience with our apartment community. We're delighted to hear that our dedicated team has been prompt in addressing any issues and ensuring your satisfaction. Your kind words about our community and team are greatly appreciated. We're committed to maintaining this level of service and look forward to continuing to support your living experience here.
|Recommended: YesUpset with unknown charges — Do not appreciate charges being placed with no explanation for what the charge is for.
Thank you for sharing your feedback, Kaileigh. We sincerely apologize for any confusion regarding the charges. Our team is committed to ensuring transparency and clarity in all billing matters. Please reach out to our office so we can provide a detailed explanation and resolve any concerns you may have. Your satisfaction is important to us, and we appreciate your patience and understanding.
|Recommended: YesOverlook Park — Gates community is a plus.
Some loud neighbors.
Parking is ok.
The interior is a little outdated and somewhat poor construction.
Thank you for your kind words. We're committed to ensuring a positive experience for all our residents and appreciate your feedback. Your satisfaction is important to us, and we look forward to continuing to provide a great living environment.
|Recommended: NoUnusable amenities, unattended children — As I yet again find myself unable to use the hot tub because the water is luke warm because children are allowed to run around and splash all the water out without parental supervision i am again finding myself lowering my rating of this place. And at this point it can't get any lower. I have complained numerous times about the way children are allowed to behave in the communal spaces and management has done apparently nothing. I will not be renewing my lease here as I'm tired of paying for amenities that are unusable most of time.
Thank you for sharing your concerns, Adam. We understand your frustration with the issues you've encountered in the communal spaces and the hot tub. Your feedback is important to us, and we are committed to enhancing the experience for all residents. We will address the supervision issue in the communal areas to ensure a more enjoyable environment. Additionally, we will take immediate steps to ensure the hot tub is maintained at the proper temperature. Your satisfaction is our priority, and we hope to regain your trust. Please feel free to contact our management office directly so we can discuss this further and work towards a resolution.
|Recommended: NoThere's ALWAYS an issue. The manager is not helpful, tends to lie about everything. I was locked out of the gate at 11pm coming home from work. The front gates are hardly ever work are left open for days. I have to pay 30AM for valet garbage which both cans were picked up without my approval or knowledge Nov. 1st, today is Feb 11th, yet I'm still mage to pay 30 a north for taking my own garbage out. The hot tub NEVER works. The fob NEVER OPENS THE 24 HOT FITNESS ROOM. Yet everyone who works here acts like it's a NORMAL THING WE SHOULD ALL BE GRATEFUL.
Hi Keyona,
Thank you for taking the time to speak with me about your concerns. It looks like we have not heard back from you on some of the topics we discussed, please let us know if you are still having trouble with your key fob. We have investigated the hot tub, and it is in working order. Our residents’ safety is our priority and that is why there was a mass email sent out to residents, regarding the gate system update. We hope to improve your review of our community, And hope to hear from you soon with an update.
Overlook Park Community Manager.
|Recommended: YesMaintenace — The Overlook maintenance crew is outstanding Their hard work and dedication do not go unnoticed. They are truly appreciated
Thank you, Shelly, for sharing your positive experience at The Overlook. We're thrilled to hear that our maintenance team has made such a strong impression with their hard work and dedication.
|Recommended: YesA PLUS — Great service and the come-on time
Thank you, Lamin Manjang, for sharing your wonderful experience with us. We're delighted to hear that you appreciate our prompt service. Our team is dedicated to ensuring that our residents have a seamless living experience, and your feedback motivates us to maintain this standard. We look forward to continuing to provide exceptional service.
|Recommended: YesAmazing — Julia and Victoria are absolutely amazing and have been wonderful through the whole process of us moving. Almost 5 months loving here and everyone has been nothing but kind and helpful
Thank you so much, Madison, for sharing your delightful experience. We're thrilled to hear that Julia and Victoria have been amazing and made your moving process smooth. It's wonderful to know that you've been enjoying your new home. We are committed to ensuring our residents have a positive living experience, and your feedback reinforces our efforts.
|Recommended: YesNo — No
We are delighted to hear that you had a positive experience at our community. Your five-star rating and feedback are greatly appreciated. If you ever have any suggestions or further feedback, please do not hesitate to reach out. Thank you for choosing to be a part of our community!
|Recommended: YesGreat Place to live — Staff and maintenance guys are top of line, very responsive and helpful. The property is a gated community and all that checks all the boxes.
|Recommended: YesApartments — It’s a bit noisy living next to the main road, but other than that great place to live
|Recommended: YesDog pee smell — Master bedroom rug was not cleaned well. We found dried dog poop and an exercise band left behind the bedroom door. We have sprayed and put down throw rugs . There is still a very strong urine odor in that room. Otherwise very nice place and we enjoy living here very much
Dixon,
We thank you for your kind words. We want to have the best quality living experience available to you! We will address the carpet matter with you and wish you a great week ahead.
Thank you for choosing Overlook Park for your home in central Vancouver.
Karen Kalman
Community Manager
Overlook Park
|Recommended: YesXxx — Xxx
Andrews,
We thank you for your review and for your renewal with us here at Overlook Park! We strive daily to provide you with the best in customer service, a quality apartment home to call home and great amenities to assist you with a well rounded lifestyle in a booming Vancouver city.
We appreciate you!
Have a great weekend ahead!
Karen Kalman
Community Manager
Overlook Park
|Recommended: YesEnjoying our new home — We love our home here at Overlook Park Grounds are well kept. We feel safe and comfortable. We are very happy and plan to be here for years to come
Amanda,
We are delighted that you enjoy it here at Overlook Park Apartment Homes. We strive to provide the finest in customer service, quality apartments, great amenities (pool, spa, fitness center and concierge package lockers) for our residents. It is such a convenient location to shopping , freeways and all points entertainment.
We too look forward to your residency for years to come.
Happy Holidays
Karen Kalman
Community Manager
Overlook Park